Is your company required to provide a manual in terms of Section 51 of PAIA? The Minister has exempted all private companies from providing PAIA manuals, unless that company falls within one of the specified companies. This exemption is however only valid until 31 December 2015. This manual is regarded as a step by step guide for a third party to request information from your company, in terms of the PAIA.
See the South African Human Rights Commission Guide on PAIA which provides an easy to understand overview of PAIA, sets out who must provide a manual and what your manual must include, and provides a step by step guide on how to make an information request.