“Research shows that 76% of South African consumers switched one of their service providers in the past year due to poor customer service.”
http://www.bdlive.co.za/business/retail/2014/04/02/consumers-in-sa-easily-switch-to-rivals
“Research shows that 76% of South African consumers switched one of their service providers in the past year due to poor customer service.”
http://www.bdlive.co.za/business/retail/2014/04/02/consumers-in-sa-easily-switch-to-rivals